H&W Germany2021-08-24T13:47:13-07:00



Non-emergency medical on-call service for Germany is 116 117.

Emergency number is 112.

Open Counseling
Free Telephone Counseling Hotlines (National Suicide & Crisis Lines, Alcohol & Substance Abuse, Domestic & Sexual Violence, Gay & Lesbian (GLBTQ), Aids/Sexual Health, Online Counseling).

The Ministry of Health – 030 346 465 100
Federal Ministry of Health offers all citizens a competent and independent contact point for all questions about the German health system. Your questions will be answered by the staff at the Rostock citizen hotline, which has been commissioned by the Federal Ministry of Health for this purpose.

Help Directory
Online psychologists who provide psychological advice via the Internet and over the phone, including suicidal, depression and grief help.

Berlin Crisis Service
Provides professional assistance for issues including psychosocial crises and acute mental and psychiatric emergencies. Advice is free of charge and available 365 days a year around the clock. People in need of assistance can be helped personally, by phone, and in extreme situations on site at nine Berlin locations without an appointment.

Independent Patient Advice Services
Independent patient counseling is a non-profit organization and acts on behalf of the law (Section 65b of the Social Code, Book Five) to provide consumers and patients with quality-assured and free information and advice on health and health law issues. The aim is to strengthen patient orientation in the healthcare system and to identify problem areas in the healthcare system.

  • German: 0800 011 77 22 * (Monday to Friday from 8:00 am to 8:00 pm; Saturdays from 8:00 am to 4:00 pm)
  • Turkish: 0800 011 77 23 * (Monday to Friday from 8:00 am to 6:00 pm; Saturdays from 8:00 am to 4:00 pm)
  • Russian: 0800 011 77 24 * (Monday to Friday from 8:00 am to 6:00 pm; Saturdays from 8:00 am to 4:00 pm)
  • Arabic: 0800 33 22 12 25 * (Tuesday from 11:00 am to 1:00 pm; Thursday from 5:00 pm to 7:00 pm